Shipping policy
Shipping Policy
Thank you for shopping with us. Every product is carefully made to order, so our processing and delivery times are longer than those of mass-produced items. Please review this shipping policy before placing your order.
Processing and Production Time
All products are made specifically for each customer. Please allow approximately 5-10 business days for your order to be produced and prepared for shipment.
The 5-10-day production period begins after your order has been successfully placed and payment has been confirmed. This timeframe does not include shipping or delivery time.
Production may occasionally take longer during holidays, periods of high demand, supplier delays, severe weather, or other circumstances outside our control. We will do our best to communicate any major delays affecting your order.
Shipping Time
Once your product has been completed and shipped, delivery normally takes approximately 2 weeks.
Shipping estimates are provided in business days and do not include weekends, holidays, customs delays, carrier delays, or unexpected transportation issues.
Order Tracking
Once your order has been shipped, you may receive a confirmation email containing your tracking number. Please allow several business days for the tracking information to update after the shipping label has been created.
In some cases, tracking may temporarily stop updating while the package is moving between shipping facilities or countries. This does not necessarily mean that the package has been lost.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your address, apartment or unit number, postal or ZIP code, and contact information before completing checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes are not guaranteed after an order has entered production or has been shipped.
If you notice an error in your shipping address, contact us as soon as possible. We will try to update it before shipment, but we cannot guarantee that changes can be made.
Delayed Packages
Delivery dates are estimates and are not guaranteed. Shipping delays may occur due to severe weather, holidays, customs inspections, high carrier volume, transportation interruptions, incorrect addresses, or other circumstances outside our control.
Please allow additional time during busy holiday periods. We are not responsible for shipping carrier delays after a package has been handed over to the carrier, but we will do our best to assist you with available tracking information.
Lost or Missing Packages
If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.
If your package appears to be significantly delayed, contact us with your order number and tracking information. We will review the shipment and assist with contacting the shipping carrier when appropriate.
If tracking shows that a package was delivered but you cannot locate it, please:
- Check around your property, mailbox, front entrance, side door, garage, or other safe delivery locations.
- Ask household members, neighbours, building staff, or reception personnel whether they accepted the package.
- Contact the shipping carrier for delivery details.
We are not responsible for packages that are confirmed as delivered by the carrier, stolen after delivery, or lost because an incorrect address was entered at checkout.
Returned Packages
If an order is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal of the package, or failure to collect it from the carrier, the customer may be responsible for additional shipping costs.
Original shipping charges are non-refundable. Any additional fees required to resend the package must be paid before the order can be shipped again.
International Orders
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
These fees are not included in the product price or shipping charge unless clearly stated at checkout. Customers are responsible for paying any customs duties, taxes, or import fees required by their country.
Customs processing may delay delivery beyond the estimated shipping timeframe. We cannot control or guarantee how long customs clearance will take.
Order Changes and Cancellations
Because our products are made to order, production may begin shortly after an order is placed. Requests to change or cancel an order must be submitted as soon as possible.
Once production has started, we may be unable to cancel the order, change the selected product, or modify custom details. Once an order has shipped, it cannot be cancelled.
Submitting a cancellation or modification request does not guarantee that the request can be completed.
Multiple-Item Orders
If your order contains multiple products, the items may be produced or shipped separately. You may receive more than one package and more than one tracking number.
Receiving one item before another does not necessarily mean that the remaining item is missing. Please review all tracking information provided for your order.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If your product arrives damaged, defective, or different from what you ordered, contact us promptly with:
- Your order number
- A clear description of the issue
- Photos or videos showing the product and packaging
- A photo of the shipping label
Claims submitted without sufficient evidence may take longer to review. Damage caused after delivery, improper use, mishandling, normal wear, or failure to follow product instructions may not qualify for a replacement or refund.
Holiday and High-Demand Periods
Production and shipping times may be longer during holidays, major sales, promotional events, or periods of unusually high order volume.
Orders needed for a specific birthday, holiday, event, or deadline should be placed well in advance. We cannot guarantee arrival by a specific date unless that guarantee is clearly provided in writing.
Contact Us
For questions about your order or shipment, contact our customer support team and include your full name, order number, and the email address used at checkout.
By placing an order with our store, you confirm that you have reviewed and accepted the production and shipping timeframes stated in this policy.